Unfortunately, we do not offer international shipping at this time.

Shipping typically takes 5-10 business days.

First, check with neighbors in case of a mistaken delivery. Or wait a bit, as it may arrive later the same day. If not, contact our customer service (hello@mail-ritualist.com) for assistance. We're here to help!

Yes, you can as long as the order is not yet fulfilled! Just coordinate with our customer service (hello@mail-ritualist.com) and we'll assist you in updating your shipping address.

Contact our customer support team (hello@mail-ritualist.com) right away for assistance. We're here to help!

If you receive the wrong item or a defective product, please contact our customer service (hello@mail-ritualist.com) immediately for assistance.

No, you don't need to return the damaged-in-transit item for sanitary purposes.

No, you cannot exchange an order for a different item after it has been processed.

It usually takes 3-7 days upon approval of the request for replacement.

Contact customer service at hello@mail-ritualist.com, as we can help you find your replacement order.

Refunds typically take some time for your bank or credit card company to process and post. Please be patient as the exact duration can vary depending on the vendor.

If more than 15 business days have passed since we've approved your return, please get in touch with us at hello@mail-ritualist.com. We'll investigate and assist you further.

Yes. The payment method used will be the payment method returned on.

Yes, you can cancel your subscription and there's no fee.

You can reactivate a previously canceled subscription 1 of 2 ways.

1. Click on "Subscriptions" in the footer of the website to log in to the subscription portal where you can reactivate your subscription.
2. Checkout like normal and make your purchase a recurring subscription. This will not reactivate a create a new subscription. It will create a new subscription.

Yes, you can change your subscription preferences, including delivery frequency and products, even after your subscription is active.

Creating a user account offers benefits such as faster checkout, order tracking, personalized recommendations, and exclusive offers.

Yes, you can usually change the items in your subscription by logging into your account and updating your choices.

You can contact our customer support team through our website's "Contact" page. Alternatively, you can send us an email at hello@mail-ritualist.com.

You can reach us at hello@mail-ritualist.com Monday thru Friday from 9am - 6pm PST.

Yes, you can contact us for help with product inquiries, including features, usage, and compatibility.

We aim to respond to inquiries within the same day, Monday to Friday, 8:00 a.m. to 5:00 p.m., but response times may vary depending on the volume of requests.

If you encounter issues with your order or shipment, please get in touch with us at hello@mail-ritualist.com, and we'll assist in resolving the issue.

We welcome feedback and suggestions. Contact us at hello@mail-ritualist.com or check our website for a dedicated feedback form.

If you haven't received a response within our estimated timeframe, please check your spam folder and contact us again if necessary.

We take data security seriously and follow strict privacy policies. Your information is treated with the utmost care.

If your inquiry is unique or not covered in the FAQs, please contact us, and we'll do our best to assist you with your specific question or concern.

You can contact us for reselling or becoming a product affiliate through emails at hello@mail-ritualist.com.

No, it is not necessary to rinse after drinking Evening Ritual Cocoa. Whether you do or not is up to your personal preference.

Yes, Evening Ritual Cocoa is keto-friendly, sugar-free, and gluten-free. Always check the full ingredient list if you have specific allergies.

Don't worry - Evening Ritual is a food-safe powder! Simply wipe up with a damp cloth. The powder won't stain surfaces.

Yes, Evening Ritual comes in resealable pouches that reduce packaging waste compared to individual serving packets.

Yes, you can use Evening Ritual as a permanent replacement for high-calorie evening treats and desserts.

The specks you see are real vanilla bean and cinnamon particles. They're natural and add to the authentic flavor of your cocoa.

While the ingredients are generally safe, we recommend Evening Ritual for adults due to the L-theanine content. Consult your pediatrician for children under 18.

To keep Evening Ritual fresh, store it in a cool, dry place, away from moisture. Keep the pouch sealed between uses.

All Ritualistic formulas are proudly made adhering to US FDA regulations in compliant facilities.

Yes, you can subscribe to Evening Ritual for automatic deliveries and avoid the hassle of ordering each time.

Evening Ritual is made with naturally occurring sweeteners like allulose and monk fruit - no artificial sweeteners.

No, Evening Ritual does not contain sugar. Instead, it contains allulose and monk fruit, natural zero-calorie sweeteners.

Evening Ritual contains 200mg of L-theanine per serving.

We chose 200mg of L-theanine based on clinical studies showing this is the optimal dose for relaxation without drowsiness.

For best results, enjoy Evening Ritual once per evening, 1-2 hours after dinner when cravings typically strike.

Occasionally, humidity can cause some clumping. No worries, the powder is still safe to use! Simply break up clumps with a spoon. If you're unhappy with your order, please reach out to our customer care team at hello@mail-ritualist.com, and we'll make it right.

The only legitimate places to purchase Evening Ritual are through our website Ritualistic.com. If you purchased through a different store or platform, you may have purchased a counterfeit. In this case, we recommend requesting a refund and reporting the counterfeit company as fraud. If you have any questions about whether the Evening Ritual you received is real, please contact our customer care team at hello@mail-ritualist.com.